Guest Experience Agent — Front Desk

The Woodlands Resort; Wild Ridge (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Short and long-term disability

401(k) with matching

Job summary

The Woodlands Resort is seeking a Front Office Associate to provide exceptional guest service over the phone and in person. You will greet guests, manage calls, and dispatch information promptly, ensuring accuracy and courteous handling of requests.

This role focuses on professional communication, efficient message handling, and reliable information delivery to guests and colleagues in a fast-paced hotel environment.

Qualifications

• Excellent guest communication skills.
• Strong verbal and written communication abilities.
• Ability to input and retrieve information using a moderately complex computer system.

Responsibilities

• Answer telephone calls and greet callers with a positive tone.
• Direct calls to the correct extension.
• Transcribe messages and verify accuracy.
• Input messages into the computer system as requested.
• Provide wake-up information to guests and schedule accordingly.
• Page guests and patrons using the paging system.

Skills

Guest communication

Customer service

Verbal communication

Written communication

Data entry

Tools

Computer system

Job description

The Woodlands Resort is seeking a Front Office Associate to provide exceptional guest service over the phone and in person. You will greet guests, manage calls, and dispatch information promptly, ensuring accuracy and courteous handling of requests.

This role focuses on professional communication, efficient message handling, and reliable information delivery to guests and colleagues in a fast-paced hotel environment.