Guest Experience Agent - Front Desk

Arbor Lodging; Glendale (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Annual review with increase potential

401k program with company match

Additional benefits may be available

Job summary

Arbor Lodging in Glendale, AZ seeks a Front Desk Agent to warmly greet guests, register rooms, verify reservations, process payments, and assist guests with questions and needs.

The ideal candidate will have a high school diploma or equivalent, hotel front desk experience preferred, and familiarity with hotel reservations software and Windows. Excellent communication and an upbeat, team-oriented attitude are essential.

Qualifications

• High school diploma or equivalent.
• Hotel front desk experience preferred.
• Experience with hotel reservations software.
• Experience with Microsoft Windows.
• Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction.
• Positive, upbeat demeanor.
• Excellent communication and organizational skills.
• Team-oriented.
• Ability to stand for 8 hours at a time.
• Ability to lift 20 lbs. on occasion.

Responsibilities

• Greet and register guests in a friendly manner
• Assist in taking reservations, pre-registrations, and room blocking
• Assist large groups upon arrival
• Assist guests in finding dining, shopping, and other nearby attractions
• Be the first to handle and resolve guest issues
• Process payments according to procedure
• Upsell additional facilities and services
• Performs all check-out tasks
• Ensure all cash, checks, and credit card balances at the end of each shift
• Answer questions and cater to any guests needs
• Communicate internally with other departments when necessary to resolve a guest concern or request
• Additional tasks may be assigned at any given time

Skills

Customer service

Communication

Organizational skills

Team-oriented

Outgoing demeanor

Positive attitude

Physical stamina

Ability to stand 8 hours

Education

High school diploma

Tools

Hotel reservations software

Microsoft Windows

Job description

Arbor Lodging in Glendale, AZ seeks a Front Desk Agent to warmly greet guests, register rooms, verify reservations, process payments, and assist guests with questions and needs.

The ideal candidate will have a high school diploma or equivalent, hotel front desk experience preferred, and familiarity with hotel reservations software and Windows. Excellent communication and an upbeat, team-oriented attitude are essential.