Front Desk Guest Experience Agent

AC Hotel Downtown Phoenix; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Annual raise

401k with company match

Medical, Dental, and Vision insurance

Wellness benefits

Job summary

Arbor Lodging is seeking a Front Desk Agent for our Phoenix-area property. You will greet guests, check in/out, handle reservations, and assist with guest needs while delivering friendly, professional service.

Responsibilities include processing payments, upselling services, and coordinating with other departments. Prior hotel front desk experience and familiarity with reservations software are preferred; high school diploma required.

Qualifications

• High school diploma or equivalent.
• Credit card handling experience preferred.
• Hotel front desk experience preferred.
• Experience with hotel reservations software preferred.
• Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction.
• Positive, upbeat demeanor.
• Excellent written and verbal communication and organizational skills.
• Team-oriented.
• Ability to stand for 8 hours at a time.
• Ability to lift 20 lbs. on occasion.

Responsibilities

• Greet and check-in guests in a friendly manner.
• Assist in taking reservations, pre-registrations, and room blocking.
• Assist large groups upon arrival.
• Assist guests in finding dining, shopping, and other nearby amenities.
• Be the first to handle and resolve guest issues.
• Process payments according to procedure.
• Upsell additional facilities and services.
• Performs all check-out tasks.
• Ensure all cash, checks, and credit card balances at the end of each shift.
• Answer questions and address guest needs and requests.
• Communicate internally with other departments when necessary to resolve a guest concern or request.
• Additional tasks may be assigned at any given time.

Skills

Customer service

Communication

Teamwork

Multitasking

Guest empathy

Education

High school diploma or equivalent

Tools

Hotel reservations software

Job description

Arbor Lodging is seeking a Front Desk Agent for our Phoenix-area property. You will greet guests, check in/out, handle reservations, and assist with guest needs while delivering friendly, professional service.

Responsibilities include processing payments, upselling services, and coordinating with other departments. Prior hotel front desk experience and familiarity with reservations software are preferred; high school diploma required.