Guest Experience Front Desk Agent

Arbor Lodging; Phoenix (AZ); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k plan

Medical insurance

Dental insurance

Vision insurance

Wellness benefits

Job summary

Arbor Lodging is a leading hotel investment and management company operating hotels across the United States, with a guest-centric culture focused on hospitality excellence. The Front Desk Agent role centers on creating welcoming arrivals, handling check-ins/check-outs, and guiding guests with local dining and services.

Ideal candidates bring a friendly personality, strong communication, and reliability to support guest satisfaction and smooth front desk operations at a Phoenix-area property.

Qualifications

• High school diploma or equivalent required.
• Experience in hotel front desk or guest services preferred.
• Excellent written and verbal communication needed.

Responsibilities

• Greet and check-in/out guests in a friendly manner.
• Assist with reservations, pre-registrations, and room blocking.
• Upsell facilities and services to guests.
• Handle guest questions, complaints, and concerns.
• Process payments and balance cash/credit at shift end.
• Collaborate with other departments to resolve issues.

Skills

Guest services

Communication skills

Team oriented

Multitasking

Education

High school diploma or equivalent

Tools

Hotel reservations software

Job description

Arbor Lodging is a leading hotel investment and management company operating hotels across the United States, with a guest-centric culture focused on hospitality excellence. The Front Desk Agent role centers on creating welcoming arrivals, handling check-ins/check-outs, and guiding guests with local dining and services.

Ideal candidates bring a friendly personality, strong communication, and reliability to support guest satisfaction and smooth front desk operations at a Phoenix-area property.