Guest Experience Specialist — Front Desk

SpringHill Suites - Andover, MA; Andover (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hotel discounts

Tuition assistance

401(k) with company match

Flexible scheduling

Career growth

Job summary

Flynn Hospitality is hiring a Front Desk Agent to join our team in Andover, MA. You will welcome guests, manage check-ins, reservations, and payments using Hilton or Marriott systems, and assist guests with inquiries.

We value a friendly, professional demeanor, the ability to multitask, and a commitment to delivering excellent guest experiences. Education or experience in hospitality is a plus, with career growth and training available.

Qualifications

• Friendly, polished customer service skills.
• Experience with hotel front desk operations preferred.
• Comfort using PMS systems and handling guest inquiries.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Customer service

Multitasking

Calm under pressure

Flexible schedule

Education

Hospitality basics

Tools

FOSSE PMS

PMS systems (Hilton/Marriott)

Job description

Flynn Hospitality is hiring a Front Desk Agent to join our team in Andover, MA. You will welcome guests, manage check-ins, reservations, and payments using Hilton or Marriott systems, and assist guests with inquiries.

We value a friendly, professional demeanor, the ability to multitask, and a commitment to delivering excellent guest experiences. Education or experience in hospitality is a plus, with career growth and training available.