Front Desk Agent: Guest Experience & Growth

Flynn Group; Greenville (SC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Tuition assistance

401(k) with company match

Hotel discounts

Flexible scheduling

Career growth & training

Job summary

Flynn Hospitality is seeking a Front Desk Agent to join our hotel team. You’ll welcome guests, check them in and out using Hilton or Marriott systems, handle reservations and payments, and resolve issues with professionalism.

We value friendly, polished customer service and welcome candidates with hotel front desk experience. Open availability for all shifts, including overnights, is required for this role.

Qualifications

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS systems like FOSSE a plus.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote loyalty programs and upsell amenities.

Skills

Customer service

Front desk experience

PMS familiarity

Job description

Flynn Hospitality is seeking a Front Desk Agent to join our hotel team. You’ll welcome guests, check them in and out using Hilton or Marriott systems, handle reservations and payments, and resolve issues with professionalism.

We value friendly, polished customer service and welcome candidates with hotel front desk experience. Open availability for all shifts, including overnights, is required for this role.