Guest Experience Pro — Front Desk with Growth

Flynn Group; Fort Worth (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Welcoming & inclusive team culture

Industry-leading benefits

Competitive pay

Career growth & training

Hotel discounts & flexible scheduling

Education support with tuition and培训

Job summary

Flynn Hospitality is seeking a Front Desk Agent to welcome guests, manage check-ins, reservations, and inquiries at our property. You’ll work with Hilton or Marriott systems and coordinate with housekeeping to ensure a smooth guest experience.

Ideal candidates bring friendly customer service, hotel front desk exposure, and the ability to multitask under pressure, including overnight shifts. A positive, guest-focused attitude will help you thrive in our welcoming, inclusive team environment.

Qualifications

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS systems like FOSSE a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Customer service

Multitasking

Overnight shifts

Hospitality experience

Tools

FOSSE PMS

Job description

Flynn Hospitality is seeking a Front Desk Agent to welcome guests, manage check-ins, reservations, and inquiries at our property. You’ll work with Hilton or Marriott systems and coordinate with housekeeping to ensure a smooth guest experience.

Ideal candidates bring friendly customer service, hotel front desk exposure, and the ability to multitask under pressure, including overnight shifts. A positive, guest-focused attitude will help you thrive in our welcoming, inclusive team environment.