Guest Services Agent — Growth, Benefits & Flexible Scheduling

Hampton Inn & Suites Burleson - Fort Worth, Txrth,; Fort Worth (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Welcoming team

Industry-leading benefits

Competitive pay

Career growth

Hotel discounts

Flexible scheduling

Education support

401(k) match

Job summary

Flynn Hospitality is seeking a Front Desk Agent to warmly welcome guests, check them in using Hilton or Marriott systems, and handle reservations and inquiries. If you’re passionate about hospitality and customer service, this is your chance to join a team that values initiative and growth.

Open shifts including overnights, continuing training, and opportunities to advance are part of our welcoming culture with industry-leading benefits and hotel discounts.

Qualifications

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS systems like FOSSE a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Customer service

Front desk experience

PMS experience

Multitasking

Shift flexibility

Tools

FOSSE PMS

Job description

Flynn Hospitality is seeking a Front Desk Agent to warmly welcome guests, check them in using Hilton or Marriott systems, and handle reservations and inquiries. If you’re passionate about hospitality and customer service, this is your chance to join a team that values initiative and growth.

Open shifts including overnights, continuing training, and opportunities to advance are part of our welcoming culture with industry-leading benefits and hotel discounts.