Front Desk & Guest Experience Specialist

Flynn Group; Andover (MA); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Welcoming culture

Industry-leading benefits

Competitive pay

Career growth & training

Hotel discounts

Résumé du poste

Flynn Hospitality is seeking a Front Desk Agent to deliver outstanding guest service at our property. You will greet guests, check in/out, handle reservations, and coordinate with housekeeping and maintenance to ensure a seamless stay.

The role emphasizes professionalism, positivity, and a willingness to upsell amenities and loyalty programs. We value a welcoming team culture, ongoing training, and opportunities for growth.

Qualifications

• Friendly and polished customer service skills.

Responsabilités

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Connaissances

Friendly customer service

Hotel front desk experience

multitask under pressure

Open availability for all shifts

Outils

FOSSE PMS

Description du poste

Flynn Hospitality is seeking a Front Desk Agent to deliver outstanding guest service at our property. You will greet guests, check in/out, handle reservations, and coordinate with housekeeping and maintenance to ensure a seamless stay.

The role emphasizes professionalism, positivity, and a willingness to upsell amenities and loyalty programs. We value a welcoming team culture, ongoing training, and opportunities for growth.