Guest Experience Agent | Front Desk with Flexible Scheduling

Flynn Hospitality; Wade Hampton (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Welcoming culture

Industry benefits

Competitive pay

Career growth

Hotel discounts

Tuition assistance

401(k) match

Internal promotion

Job summary

Flynn Hospitality is seeking a personable Front Desk Agent to warmly welcome guests and manage check-ins using Hilton or Marriott systems. You will handle reservations, payments, and inquiries while resolving issues with professionalism and a positive attitude.

Experience at a hotel front desk is preferred, and familiarity with PMS like FOSSE is a plus. Open availability for all shifts, including overnights, is required to ensure smooth operations and guest satisfaction.

Qualifications

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS systems like FOSSE is a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems
• Handle reservations, payments, and guest inquiries
• Resolve issues with professionalism and positivity
• Communicate with housekeeping and engineering as needed
• Promote Marriott loyalty programs and upsell amenities

Skills

Customer service

Front desk experience

Multitasking

Calm under pressure

Overnight shifts

Tools

FOSSE PMS

Job description

Flynn Hospitality is seeking a personable Front Desk Agent to warmly welcome guests and manage check-ins using Hilton or Marriott systems. You will handle reservations, payments, and inquiries while resolving issues with professionalism and a positive attitude.

Experience at a hotel front desk is preferred, and familiarity with PMS like FOSSE is a plus. Open availability for all shifts, including overnights, is required to ensure smooth operations and guest satisfaction.