Guest Services Lead — Flexible Schedule & Growth

ZMC Hotels; Anaheim (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Training & development

Job summary

ZMC Hotels in Anaheim is seeking a fast, friendly, and customer-focused front desk associate to check guests in during peak hours and provide a welcoming experience. You will uphold our service standards with a smile and help guests with questions to make their stay enjoyable.

Ideal candidates are people-oriented, highly organized, and comfortable working in a team environment where leadership and collaboration drive daily operations. A positive attitude and strong communication are essential.

Qualifications

• Must be highly organized and able to communicate clearly.
• Strong knowledge of guest service and satisfaction.
• Excellent verbal and written communication skills.
• Team environment with potential team-leader responsibilities.
• Basic computational ability and computer skills.

Responsibilities

• Ensure courteous treatment of all guests and adherence to standards.
• Address guest concerns and ensure follow-up.
• Assist in daily maintenance of room inventory to optimize revenue.
• Supervise bell staff to ensure efficient and friendly guest contact.

Skills

Highly organized

Guest service knowledge

Verbal & written communication

Team leadership

Basic computing

Job description

ZMC Hotels in Anaheim is seeking a fast, friendly, and customer-focused front desk associate to check guests in during peak hours and provide a welcoming experience. You will uphold our service standards with a smile and help guests with questions to make their stay enjoyable.

Ideal candidates are people-oriented, highly organized, and comfortable working in a team environment where leadership and collaboration drive daily operations. A positive attitude and strong communication are essential.