Guest Experience Specialist - Flexible Shifts

ZMC Hotels; Fort Wayne (IN); Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Free uniforms

Paid time off

Dental insurance

Employee discounts

Regular bonuses

$250 referral bonus

DailyPay

Upward mobility and growth

Zusammenfassung

ZMC Hotels in Fort Wayne, IN is seeking a fast, friendly front desk guest services associate. You will check guests in during peak hours, greet with a smile, answer questions, and help make each stay enjoyable as part of a welcoming team.

Shifts are 8 hours, from 7am–3pm, 3pm–11pm, or 11pm–7am, with opportunities for bonuses and growth within the company.

This role requires strong organization, excellent communication, and teamwork to maintain high guest satisfaction and efficient service.

Qualifikationen

• Must have strong guest service knowledge and a friendly demeanor.
• Excellent verbal and written communication skills.
• Ability to lead and collaborate in a team environment.
• Proven organizational abilities and attention to detail.
• Comfort with basic computer tasks and hotel systems.

Aufgaben

• Check guests in during peak hours in a courteous, efficient manner.
• Address guest questions and concerns and ensure timely follow-up.
• Assist in maintaining room inventory and revenue goals while meeting guest expectations.
• Supervise bell staff to ensure smooth arrivals and departures with a friendly approach.

Kenntnisse

Front desk guest service

Communication

Team leadership

Organizational skills

Basic computer skills

Problem solving

Jobbeschreibung

ZMC Hotels in Fort Wayne, IN is seeking a fast, friendly front desk guest services associate. You will check guests in during peak hours, greet with a smile, answer questions, and help make each stay enjoyable as part of a welcoming team.

Shifts are 8 hours, from 7am–3pm, 3pm–11pm, or 11pm–7am, with opportunities for bonuses and growth within the company.

This role requires strong organization, excellent communication, and teamwork to maintain high guest satisfaction and efficient service.