Guest Experience Specialist | Flexible Shifts & Growth

ZMC Hotels; Wilmette (IL); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

DailyPay

Job summary

ZMC Hotels is seeking a friendly, fast, and reliable front desk/guest services associate to check guests in during peak hours, answer questions, and ensure a memorable stay. You will be part of a lively team that values service with a smile and a positive attitude.

Shifts run 7am-3pm, 3pm-11pm, and 11pm-7am, with 8-hour blocks. We offer opportunities for advancement and a friendly, welcoming work environment.

Qualifications

• Highly organized and detail oriented.
• Thorough knowledge of guest service and satisfaction.
• Excellent verbal and written communication skills.
• Ability to lead a team in a fast-paced environment.
• Basic computational ability and numerical literacy.
• Proficiency with basic computer tasks and hotel software is a plus.

Responsibilities

• Ensure guests are treated efficiently and courteously while applying standards.
• Address guest concerns and ensure follow-up.
• Assist in daily maintenance of room inventory to optimize revenue and guest satisfaction.
• Supervise bell staff to ensure efficient and friendly arrivals and departures.

Skills

Organized workflow

Guest service knowledge

Communication skills

Team leadership

Computational ability

Basic computer skills

Tools

Basic computer skills

Job description

ZMC Hotels is seeking a friendly, fast, and reliable front desk/guest services associate to check guests in during peak hours, answer questions, and ensure a memorable stay. You will be part of a lively team that values service with a smile and a positive attitude.

Shifts run 7am-3pm, 3pm-11pm, and 11pm-7am, with 8-hour blocks. We offer opportunities for advancement and a friendly, welcoming work environment.