Guest Experience Specialist

ZMC Hotels; Fort Wayne (IN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Employee discounts

Bonus opportunities

Referral bonus

DailyPay

Growth opportunities

Job summary

ZMC Hotels in Fort Wayne, IN seeks a front desk associate to greet guests, handle check-in during peak hours, and deliver friendly, high-quality service. You will help guests with inquiries and ensure a positive stay, while collaborating with a team to maintain smooth operations.

The role involves 8-hour shifts (7am–3pm, 3pm–11pm, 11pm–7am) in a fast-paced hotel environment, with focus on guest satisfaction and professional conduct.

Qualifications

• Highly organized with ability to lead a team.
• Strong guest service knowledge and satisfaction focus.
• Good verbal and written communication skills.
• Basic arithmetic and computer skills.

Responsibilities

• Greet and assist guests with check-in during peak hours.
• Address guest concerns and follow up.
• Maintain room inventory status to optimize revenue and guest satisfaction.
• Supervise bell staff to ensure efficient arrivals and departures.

Skills

Organizational skills

Guest service

Communication

Team leadership

Basic math

Computer skills

Job description

ZMC Hotels in Fort Wayne, IN seeks a front desk associate to greet guests, handle check-in during peak hours, and deliver friendly, high-quality service. You will help guests with inquiries and ensure a positive stay, while collaborating with a team to maintain smooth operations.

The role involves 8-hour shifts (7am–3pm, 3pm–11pm, 11pm–7am) in a fast-paced hotel environment, with focus on guest satisfaction and professional conduct.