Guest Experience Specialist (Check-ins & Reservations)

Homewood Suites Nashville Vanderbilt; Nashville (TN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Homewood Suites Nashville Vanderbilt is seeking a Guest Service Agent to handle check-ins and check-outs, process payments, verify billing, and assist guests with reservations in a friendly, professional, and timely manner.

The role focuses on anticipating guest needs, exceeding expectations, and upholding brand standards to ensure guest satisfaction, with a comprehensive benefits package including medical, dental, vision, disability, life insurance, a 401(k) match, Paid Holidays and PTO.

Job description

Homewood Suites Nashville Vanderbilt is seeking a Guest Service Agent to handle check-ins and check-outs, process payments, verify billing, and assist guests with reservations in a friendly, professional, and timely manner.

The role focuses on anticipating guest needs, exceeding expectations, and upholding brand standards to ensure guest satisfaction, with a comprehensive benefits package including medical, dental, vision, disability, life insurance, a 401(k) match, Paid Holidays and PTO.