Guest Experience Specialist

Paycom; Nashville (TN); On-site; USD 26,000 - 36,000; Full time

Job summary

Paycom in Nashville is seeking a Guest Service Representative to welcome guests, assist with check-ins and check-outs, manage reservations, and handle daily service needs with a friendly, professional demeanor.

You will operate the front desk system, coordinate with housekeeping, provide local information, resolve issues promptly, and contribute to a smooth, memorable guest experience. Strong customer service and communication skills are essential.

Qualifications

• Experience delivering high level of customer service (face-to-face).
• Strong communication and problem-solving skills.
• Able to multitask in a fast-paced hotel environment.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins/check-outs, reservations, and room assignments.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Maintain a clean and organized front desk area.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Job description

Paycom in Nashville is seeking a Guest Service Representative to welcome guests, assist with check-ins and check-outs, manage reservations, and handle daily service needs with a friendly, professional demeanor.

You will operate the front desk system, coordinate with housekeeping, provide local information, resolve issues promptly, and contribute to a smooth, memorable guest experience. Strong customer service and communication skills are essential.