Guest Experience Specialist

Homewood Suites By Hilton Jackson; Jackson (WY); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company Paid Life & Disability

Voluntary Life Products

PTO/Sick/Floating Holiday

Job summary

Homewood Suites By Hilton Jackson is seeking a friendly Guest Service Agent to deliver exceptional front desk service, assist guests with check-in/check-out and inquiries, and coordinate with housekeeping for smooth room status updates.

The role also involves operating the telephone system, processing reservations and payments, verifying authorizations, and handling guest feedback with care while maintaining a neat, secure workspace.

Qualifications

• Deliver exceptional guest service consistently.
• Strong verbal communication and active listening.
• Ability to use various computer applications.
• Availability on weekends/holidays with possible overtime.
• Guest service experience preferred but not required.

Responsibilities

• Assist guests with check-in/check-out and inquiries.
• Operate the hotel telephone system.
• Complete reports on reservations, cancellations, occupancy, and payments.
• Verify payments (cash and credit cards).
• Coordinate with housekeeping on room status and discrepancies.
• Handle guest complaints using the Guest Service Recovery method.
• Complete end-of-shift reports and deposits per cash-handling procedures.
• Report safety/security concerns.
• Maintain an organized work area.
• Perform other duties as needed.

Skills

Guest service

Verbal communication

Computer skills

Weekend/holiday availability

Experience preferred

Job description

Homewood Suites By Hilton Jackson is seeking a friendly Guest Service Agent to deliver exceptional front desk service, assist guests with check-in/check-out and inquiries, and coordinate with housekeeping for smooth room status updates.

The role also involves operating the telephone system, processing reservations and payments, verifying authorizations, and handling guest feedback with care while maintaining a neat, secure workspace.