Guest Experience Specialist

Hilton Garden Inn Jackson; Jackson (TN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement match

Paid holidays and paid time off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Guest Service Agent to deliver friendly, professional service during check-ins/outs and guest inquiries. You will secure payments, verify billing, and assist with reservations, ensuring high standards of quality and guest satisfaction across all interactions.

The role emphasizes anticipating guest needs, providing timely solutions, and upholding brand standards while building positive guest experiences.

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payment and verify/adjust guest billing as needed.
• Assist guests with reservations and requests while upholding brand standards.

Job description

Peachtree Group is seeking a Guest Service Agent to deliver friendly, professional service during check-ins/outs and guest inquiries. You will secure payments, verify billing, and assist with reservations, ensuring high standards of quality and guest satisfaction across all interactions.

The role emphasizes anticipating guest needs, providing timely solutions, and upholding brand standards while building positive guest experiences.