Guest Experience Agent - Check-in, Reservations & Service

Peachtree Group; Johns Creek (GA); On-site; USD 2,066,400 - 2,617,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Guest Service Agent to processing check-ins/outs, secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional and timely manner.

This role focuses on anticipating guest needs, exceeding expectations, and adhering to brand standards to provide exceptional service. Peachtree Group offers a comprehensive benefits package and work-life balance programs including Paid Holidays and PTO.

Responsibilities

• Processing check-ins/outs, securing payment, and verifying and adjusting billing.
• Assisting guests with reservations and requests in a friendly, professional manner.

Job description

Peachtree Group is seeking a Guest Service Agent to processing check-ins/outs, secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional and timely manner.

This role focuses on anticipating guest needs, exceeding expectations, and adhering to brand standards to provide exceptional service. Peachtree Group offers a comprehensive benefits package and work-life balance programs including Paid Holidays and PTO.