Guest Experience Specialist

Peachtree Group; Florence (KY); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, and secure payments while delivering friendly, professional service in every interaction. You will verify and adjust billing, assist with reservations and requests, and uphold brand standards to ensure guest satisfaction and a memorable stay.

This role emphasizes accuracy, courtesy, and problem solving to anticipate guest needs and contribute to a welcoming, high-quality experience at the

Responsibilities

• Processing check-ins/outs
• Securing payment, verifying and adjusting billing
• Assisting guests with reservations and requests
• Following brand standards to ensure guest satisfaction

Job description

Peachtree Group is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, and secure payments while delivering friendly, professional service in every interaction. You will verify and adjust billing, assist with reservations and requests, and uphold brand standards to ensure guest satisfaction and a memorable stay.

This role emphasizes accuracy, courtesy, and problem solving to anticipate guest needs and contribute to a welcoming, high-quality experience at the