Guest Experience Specialist

Peachtree Group; Kennesaw (GA); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

medical

dental

vision

disability

life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Peachtree Group seeks a Guest Service Agent to support front desk operations in Kennesaw, GA. You will handle check-ins/outs, process payments, verify billing, and assist guests with reservations and requests in a friendly, professional, and timely manner, upholding high-quality service.

The role emphasizes anticipating guest needs, exceeding expectations, and delivering creative solutions within the brand standards to ensure guest satisfaction.

Qualifications

• Experience in front desk or guest services is preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Process check-ins and check-outs in a friendly, professional manner.
• Secure payments and verify/adjust billing as needed.
• Assist guests with reservations and requests to ensure satisfaction.
• Anticipate guest needs and provide creative solutions while upholding brand standards.

Job description

Peachtree Group seeks a Guest Service Agent to support front desk operations in Kennesaw, GA. You will handle check-ins/outs, process payments, verify billing, and assist guests with reservations and requests in a friendly, professional, and timely manner, upholding high-quality service.

The role emphasizes anticipating guest needs, exceeding expectations, and delivering creative solutions within the brand standards to ensure guest satisfaction.