Guest Service Pro: Check-Ins, Billing & Guest Delight

Peachtree Group; Granbury (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

medical, dental, vision, disability, &

life insurance

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program and Fund

Job summary

Peachtree Group seeks a Guest Service Agent to warmly handle check-ins and check-outs, ensuring accurate payments and billing. You will assist guests with reservations and requests, aiming to anticipate needs and exceed expectations while following brand guidelines.

The role emphasizes friendly, professional service and creative problem-solving to deliver exceptional guest experiences in a fast-paced environment.

Responsibilities

• Process check-ins and check-outs in a timely, friendly manner.
• Secure payment and verify/adjust guest billing as needed.
• Assist guests with reservations and special requests while upholding brand standards.

Job description

Peachtree Group seeks a Guest Service Agent to warmly handle check-ins and check-outs, ensuring accurate payments and billing. You will assist guests with reservations and requests, aiming to anticipate needs and exceed expectations while following brand guidelines.

The role emphasizes friendly, professional service and creative problem-solving to deliver exceptional guest experiences in a fast-paced environment.