Guest Experience Specialist — BOPIS & Returns

Macy's; Scottsdale (AZ); Vor Ort; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Zusammenfassung

Macy's is hiring an At Your Service Center Colleague in Scottsdale to deliver a seamless, personalized shopping experience. You will support BOPS, returns, and order pickups, while upholding Macy's service standards.

The role requires flexible shifts, strong customer focus, and the ability to work in a fast-paced retail environment with a team-oriented approach. You will help maintain a welcoming, organized store space and drive loyalty engagement.

Qualifikationen

• Flexible availability including days, evenings, weekends and holidays.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules in English.
• Make prompt, sound decisions to address customer needs and resolve issues.
• Communicate comfortably with customers and colleagues, and meet daily sales goals.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people and sharing information to help customers.
• Be resourceful and adapt to changing priorities; work independently and in a team.
• Handle electronic devices with ease and proficiency.

Aufgaben

• Greet customers warmly and help ensure the At Your Service areas are clean and organized.
• Assist customers with By Online and Pick Up in Store, and complete transactions using store systems.
• Keep pickup and return areas tidy and ensure smooth BOPS and curbside processes.
• Promote Macy's Loyalty program benefits and thank customers as you complete interactions.
• Support teammates with honesty, care, and collaboration to serve customers and communities.

Kenntnisse

Customer service

Multitasking

Communication

Teamwork

Problem-solving

Tools

POS system

Cash register

Jobbeschreibung

Macy's is hiring an At Your Service Center Colleague in Scottsdale to deliver a seamless, personalized shopping experience. You will support BOPS, returns, and order pickups, while upholding Macy's service standards.

The role requires flexible shifts, strong customer focus, and the ability to work in a fast-paced retail environment with a team-oriented approach. You will help maintain a welcoming, organized store space and drive loyalty engagement.