Guest Experience Specialist - In-Store Pickup & Service

Macy's, Inc.; Gilbert (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Job summary

Macy's in Gilbert, AZ is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll support BOPS, merchandise returns, and order pickups while upholding Macy’s service standards and guest-first mindset.

This role requires flexibility for nights, weekends, and holidays, with a fast-paced environment and focus on teamwork, achieving sales goals, and creating welcoming shopping spaces for every customer who walks in.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Effective communication with customers, coworkers, and supervisors.
• Read and understand employment policies and safety rules in English.
• Ability to use electronic devices and complete transactions.
• Strong customer-first mindset and teamwork.

Responsibilities

• Assist customers with Buy Online Pick Up In Store (BOPS), returns, and order pickups.
• Provide friendly, personalized service and meet sales goals.
• Keep the At Your Service areas clean, organized, and welcoming.
• Lead through action by engaging customers and building relationships.
• Support curbside delivery and ensure smooth collection experiences.

Skills

Flexible availability

Customer service

Communication skills

Team collaboration

Multitasking

Attention to detail

Job description

Macy's in Gilbert, AZ is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll support BOPS, merchandise returns, and order pickups while upholding Macy’s service standards and guest-first mindset.

This role requires flexibility for nights, weekends, and holidays, with a fast-paced environment and focus on teamwork, achieving sales goals, and creating welcoming shopping spaces for every customer who walks in.