Guest Experience Specialist (Beauty Services)

Ulta Beauty; Olympia (WA); On-site; USD 49,117,000 - 70,202,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage guests both in-store and by phone, representing our image and services. You will support the Experience Manager and Assistant Services Manager while focusing on delivering an exceptional guest experience and driving service and retail goals.

The role requires strong guest service, product knowledge, and the ability to build relationships. A flexible schedule including evenings and weekends is expected, with opportunities for growth within Ulta

Qualifications

• High school diploma preferred.
• At least 1 year of relevant work experience.
• Proficient with POS, Apple devices, and services booking system.

Responsibilities

• Engage with guests and promote Ulta Beauty services and products.
• Handle sales, refunds, and exchanges with courtesy and efficiency.
• Answer salon calls, manage bookings, and support salon traffic flow.

Skills

POS proficiency

Sales skills

Customer relationships

Communication

Troubleshooting

Teamwork

Education

High school diploma (preferred)

Tools

POS system

Apple devices

Services Booking System

Job description

Ulta Beauty is seeking a Guest Coordinator to engage guests both in-store and by phone, representing our image and services. You will support the Experience Manager and Assistant Services Manager while focusing on delivering an exceptional guest experience and driving service and retail goals.

The role requires strong guest service, product knowledge, and the ability to build relationships. A flexible schedule including evenings and weekends is expected, with opportunities for growth within Ulta