Guest Experience Specialist

Ulta Beauty; Reading (Berks County); On-site; USD 32,000 - 42,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage with guests and promote salon services and retail products. You will support the Experience Manager and Assistant Services Manager by handling bookings, answering calls, and ensuring a smooth guest flow.

The role emphasizes exceptional guest service, knowledge of products and services, and teamwork to meet sales goals while maintaining store standards. Flexibility to work a varied schedule is required.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent combination of education and experience.

Responsibilities

• Engage guests in-store and over the phone to promote Ulta Beauty services and products.
• Answer salon calls, manage the services booking system, and support guest flow.
• Assist in promoting events and promotions and provide product/service recommendations.
• Maintain compliance with store policies, safety, and sanitation procedures.
• Build guest relationships and collaborate with team to drive sales and guest satisfaction.

Skills

Sales skills

Customer relations

Communication

Troubleshooting

Teamwork

Independent work

Education

High school diploma preferred

Tools

POS system

Apple devices

Services Booking System

Job description

Ulta Beauty is seeking a Guest Coordinator to engage with guests and promote salon services and retail products. You will support the Experience Manager and Assistant Services Manager by handling bookings, answering calls, and ensuring a smooth guest flow.

The role emphasizes exceptional guest service, knowledge of products and services, and teamwork to meet sales goals while maintaining store standards. Flexibility to work a varied schedule is required.