Guest Experience Specialist

Talentify; Olathe (KS); On-site; USD 19,000 - 25,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage guests and promote salon and store services. You will handle calls and in-person interactions, manage bookings, and support the services team to deliver an exceptional guest experience.

The role emphasizes strong customer service, product knowledge, and teamwork, with a flexible schedule including evenings and weekends in a bustling store environment.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience.
• Proficient with basic technology and sales skills.

Responsibilities

• Engage guests in-store and over the phone to promote Ulta Beauty services and products.
• Handle bookings, check-ins, and guest records with accuracy and courtesy.
• Provide exceptional guest service and resolve concerns promptly.
• Promote promotions and events and invite guests to try services and products.
• Support service providers with scheduling, rebooking, and guest flow.

Skills

Sales

Customer service

Communication

Teamwork

Tech literacy

Education

High school diploma

Tools

POS system

Apple devices

Services Booking System

Job description

Ulta Beauty is seeking a Guest Coordinator to engage guests and promote salon and store services. You will handle calls and in-person interactions, manage bookings, and support the services team to deliver an exceptional guest experience.

The role emphasizes strong customer service, product knowledge, and teamwork, with a flexible schedule including evenings and weekends in a bustling store environment.