Guest Experience Specialist - 24/7 Front Desk

Concord Hospitality Brand; Colorado Springs (CO); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay

Great Benefits (medical, prescription,

Vision/dental

401K Retirement Program

Complimentary Hotel Room Night Program

Group Life Insurance

Disability Programs

Job summary

Concord Hospitality Brand is seeking a Front Desk Associate in Colorado Springs to be the face of the hotel and welcome guests with warmth and professionalism. The role is at the hub of guest interactions, with the front desk operating 24/7 and requiring strong teamwork.

This position offers competitive pay and a suite of benefits, and a path for development through training and education programs. If you enjoy hospitality and helping guests, this is a place where you can grow with a supportive

Responsibilities

• Processing credit card transactions
• Handling phone system, transferring calls, reservations, etc.
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies
• Maintain overall lobby appearance
• Be versed in all hotel emergency procedures
• Processing, folding, and assisting housekeeping with laundry

Job description

Concord Hospitality Brand is seeking a Front Desk Associate in Colorado Springs to be the face of the hotel and welcome guests with warmth and professionalism. The role is at the hub of guest interactions, with the front desk operating 24/7 and requiring strong teamwork.

This position offers competitive pay and a suite of benefits, and a path for development through training and education programs. If you enjoy hospitality and helping guests, this is a place where you can grow with a supportive