Guest Experience Specialist — Front Desk

Concord Hospitality Brand; Greensboro (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

401(k) program with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Brand is seeking dedicated associates for guest services to maintain high hospitality standards. Your role involves assisting guests, addressing concerns, and handling payments efficiently.

Preferred candidates have a high school diploma and customer service experience while being detail-oriented, flexible, and effective in communication. Join us for comprehensive benefits and a supportive work culture.

Qualifications

• Prior hospitality or customer service experience is a plus.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Concord Hospitality Brand is seeking dedicated associates for guest services to maintain high hospitality standards. Your role involves assisting guests, addressing concerns, and handling payments efficiently.

Preferred candidates have a high school diploma and customer service experience while being detail-oriented, flexible, and effective in communication. Join us for comprehensive benefits and a supportive work culture.