Guest Experience Specialist

Build-A-Bear Workshop; Wilkes-Barre (Luzerne County); On-site; USD 25,000 - 35,000; Full time

Job summary

Build-A-Bear Workshop in the United States of America seeks an enthusiastic Bear Builder associate to engage guests in creating personalized furry friends. You will contribute to a memorable, fun-filled shopping experience, while upholding brand standards and delivering exceptional service.

The role emphasizes teamwork, reliability, and a warm, welcoming attitude. Strong communication and a passion for customer interaction are essential in a fast-paced retail setting.

Qualifications

• High school diploma or GED required.
• Preferred: Associate’s degree in business, management, or related field.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience
• Actively engage with guests demonstrating genuine enthusiasm for our brand
• Create a warm and inclusive atmosphere for guests, fostering positive interactions and guaranteeing guest satisfaction
• Uphold operational excellence by meeting brand standards and guidelines for a seamless guest experience
• Strong team commitment; be dependable, engaged, and helpful

Skills

Guest service

Customer interaction

Teamwork

Education

High school diploma or GED

Job description

Build-A-Bear Workshop in the United States of America seeks an enthusiastic Bear Builder associate to engage guests in creating personalized furry friends. You will contribute to a memorable, fun-filled shopping experience, while upholding brand standards and delivering exceptional service.

The role emphasizes teamwork, reliability, and a warm, welcoming attitude. Strong communication and a passion for customer interaction are essential in a fast-paced retail setting.