Guest Experience Specialist

Build-A-Bear Workshop; Rehoboth Beach (DE); On-site; USD 17,000 - 22,000; Full time

Job summary

Build-A-Bear Workshop is seeking Bear Builder associates to join our team in delivering memorable experiences for guests. You will assist guests in creating personalized furry friends, actively engaging with them, and upholding brand standards to ensure satisfaction throughout the visit.

The role emphasizes a warm, inclusive atmosphere and strong teamwork, with expectations to be dependable, flexible, and enthusiastic about the brand.

Qualifications

• High school diploma or GED equivalent is required.
• Associate's degree in business, management, or related field preferred.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Education

High school diploma or GED

Associate's degree in business, management, or related field

Job description

Build-A-Bear Workshop is seeking Bear Builder associates to join our team in delivering memorable experiences for guests. You will assist guests in creating personalized furry friends, actively engaging with them, and upholding brand standards to ensure satisfaction throughout the visit.

The role emphasizes a warm, inclusive atmosphere and strong teamwork, with expectations to be dependable, flexible, and enthusiastic about the brand.