Guest Experience Specialist

Build-A-Bear Workshop; Knoxville (TN); On-site; USD 28,000 - 34,000; Full time

Job summary

Build-A-Bear Workshop Bear Builder Associates engage guests to help create personalized furry friends, delivering a memorable experience. You provide exceptional guest service, demonstrate enthusiasm for our brand, and foster a warm, inclusive atmosphere while upholding brand standards in a dynamic retail setting.

You’ll work with a dependable team, and be able to sit, stand, and lift as needed. Performance is measured by achieving department objectives and ensuring guests leave satisfied with

Qualifications

• High school diploma or GED required.
• Associate's degree preferred in business/management or related field.
• Customer-focused mindset with a friendly, professional demeanor.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests and ensure satisfaction.
• Uphold operational standards and guidelines for a seamless guest experience.
• Strong team commitment; be dependable, engaged, and helpful.

Skills

Guest service

Teamwork

Communication

Flexibility

Energetic

Education

High school diploma or GED

Job description

Build-A-Bear Workshop Bear Builder Associates engage guests to help create personalized furry friends, delivering a memorable experience. You provide exceptional guest service, demonstrate enthusiasm for our brand, and foster a warm, inclusive atmosphere while upholding brand standards in a dynamic retail setting.

You’ll work with a dependable team, and be able to sit, stand, and lift as needed. Performance is measured by achieving department objectives and ensuring guests leave satisfied with