Guest Experience Specialist — Furry Friends

Build-A-Bear Workshop; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Build-A-Bear Workshop seeks enthusiastic Bear Builder associates to help guests create personalized furry friends in a fun, energetic setting. You will engage with guests, maintain a warm atmosphere, and ensure a memorable experience while upholding brand standards and providing teamwork across the store.

The role emphasizes a helpful, flexible, and personable approach, with responsibilities centered on guest interaction and seamless store operations.

Qualifications

• High school diploma or GED required.
• Associate’s degree in business/related field preferred.
• Strong guest service and teamwork mindset.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized bears.
• Actively engage with guests with enthusiasm for the brand.
• Create a warm atmosphere and ensure guests leave satisfied.
• Uphold brand standards and store operational guidelines.
• Demonstrate dependable, engaged, and helpful teamwork.

Skills

Guest service

Team player

Positive attitude

Dependable

Calm under pressure

Friendly & warm

Education

High school diploma or GED

Associate’s degree (preferred)

Job description

Build-A-Bear Workshop seeks enthusiastic Bear Builder associates to help guests create personalized furry friends in a fun, energetic setting. You will engage with guests, maintain a warm atmosphere, and ensure a memorable experience while upholding brand standards and providing teamwork across the store.

The role emphasizes a helpful, flexible, and personable approach, with responsibilities centered on guest interaction and seamless store operations.