Guest Experience Specialist - Furry Friends

Build-A-Bear Workshop; Lafayette (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Build-A-Bear Workshop is seeking a Bear Builder Associate to provide exceptional guest service and help guests create personalized furry friends in a team-oriented store environment. You will engage guests with enthusiasm, foster a warm atmosphere, and ensure each guest leaves satisfied with their experience.

The role emphasizes teamwork, dependability, and adherence to brand standards while handling activities in indoor/outdoor retail locations and lifting items over 25 pounds.

Qualifications

• High school diploma or GED equivalent required.
• Associate’s (or higher) degree in business, management, or a related field preferred.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Skills

Guest service

Team player

Customer engagement

Flexibility

Education

High school diploma or GED

Associate’s degree in business/related field

Job description

Build-A-Bear Workshop is seeking a Bear Builder Associate to provide exceptional guest service and help guests create personalized furry friends in a team-oriented store environment. You will engage guests with enthusiasm, foster a warm atmosphere, and ensure each guest leaves satisfied with their experience.

The role emphasizes teamwork, dependability, and adherence to brand standards while handling activities in indoor/outdoor retail locations and lifting items over 25 pounds.