Guest Experience Specialist

Build-A-Bear Workshop; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Job summary

Build-A-Bear Workshop Bear Builder associates are fun, easy-going, team-oriented individuals who engage with guests to create a unique and memorable experience.

In this role, you will provide exceptional guest service, help guests create personalized furry friends, and ensure they leave with a smile. This is an on-site retail position that values teamwork, reliability, and a genuine enthusiasm for the brand.

Qualifications

• High school diploma or GED required.
• Preferred: Associate’s degree in business or related field.
• Excellent guest service and communication skills.

Responsibilities

• Provide exceptional guest service by helping guests create personalized bears.
• Engage with guests and demonstrate enthusiasm for the brand.
• Create warm, inclusive atmosphere and ensure guest satisfaction.
• Uphold brand standards and deliver a cohesive guest experience.
• Be dependable, engaged, and helpful as a team member.

Skills

Customer service

Interpersonal skills

Reliability

Calm under pressure

People orientation

Education

High school diploma or GED

Associate’s degree in business

Job description

Build-A-Bear Workshop Bear Builder associates are fun, easy-going, team-oriented individuals who engage with guests to create a unique and memorable experience.

In this role, you will provide exceptional guest service, help guests create personalized furry friends, and ensure they leave with a smile. This is an on-site retail position that values teamwork, reliability, and a genuine enthusiasm for the brand.