Guest Experience Specialist

Dimension Hospitality Group; Whippany (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Dimension Hospitality is seeking a friendly, professional Guest Service Representative to assist with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and an exceptional guest experience.

You will greet guests, manage room assignments, answer questions, and coordinate with housekeeping and other departments. The role requires a customer-focused approach and flexible shifts, including holidays and weekends.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and upscale concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Front desk software

Multitasking

Flexible shifts

Tools

Hotel PMS

Job description

Dimension Hospitality is seeking a friendly, professional Guest Service Representative to assist with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations and an exceptional guest experience.

You will greet guests, manage room assignments, answer questions, and coordinate with housekeeping and other departments. The role requires a customer-focused approach and flexible shifts, including holidays and weekends.