Guest Experience Specialist

ESA Management, LLC; Westmont (IL); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering скидки

Job summary

Extended Stay America in Chicago area seeks a Guest Services Representative. You will assist guests at the front desk, answer phones, check in/out, and process payments according to company guidelines. You’ll also handle breakfasts, safety procedures, and daily front desk paperwork to ensure smooth hotel operation.

The role emphasizes guest service excellence, accurate cash handling, and adherence to safety standards while contributing to a welcoming hotel environment.

Qualifications

• High School Diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• GSR assists guests, answers phones, checks guests in and out, and collects payment per guidelines.
• Process reservations, registrations, payments, and departures in line with procedures.

Skills

English proficiency

PMS software

Guest communication

Cash handling

Problem solving

Report writing

Multitasking

Education

High School Diploma or GED

Tools

Property management system

Job description

Extended Stay America in Chicago area seeks a Guest Services Representative. You will assist guests at the front desk, answer phones, check in/out, and process payments according to company guidelines. You’ll also handle breakfasts, safety procedures, and daily front desk paperwork to ensure smooth hotel operation.

The role emphasizes guest service excellence, accurate cash handling, and adherence to safety standards while contributing to a welcoming hotel environment.