Guest Services Specialist - Weekly Pay & Great Benefits

Extended-Stay-Hotel; Itasca (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Job summary

Extended Stay America in Itasca/Chicago area is seeking a Guest Services Representative who will assist guests, manage reservations and payments, and uphold safety and cleanliness standards across the front desk and common areas.

The role requires delivering exceptional guest service, handling inquiries, and following company procedures to ensure a smooth guest experience. Training is provided, and the position offers a supportive team environment.

Qualifications

• Understand and communicate in English proficiently.
• Proficient operation of the property management system technology.
• Understand and comply with safety rules and operating manuals.
• Complete routine reports and correspondence.
• Perform basic arithmetic across units of measure.
• Apply good judgment at all times.
• Manage problems and guest-related issues.

Responsibilities

• Assist guests, answer phones, check guests in and out, and collect payment per company guidelines.
• Complete front office daily paperwork and ensure safety procedures are followed.
• Resolve guest requests through the Make it Right process.
• Process reservations, registrations, payments, and departures per guidelines.
• Maintain cash, credit card, and city ledger accounts for the property.
• Set up, maintain, and take down breakfast display timely.
• Keep front desk, lobby, and common areas organized and clean.

Skills

English proficiency

PMS software

Documentation & reports

Basic arithmetic

Judgment & problem solving

Guest issue resolution

Education

High school diploma or GED

Job description

Extended Stay America in Itasca/Chicago area is seeking a Guest Services Representative who will assist guests, manage reservations and payments, and uphold safety and cleanliness standards across the front desk and common areas.

The role requires delivering exceptional guest service, handling inquiries, and following company procedures to ensure a smooth guest experience. Training is provided, and the position offers a supportive team environment.