Guest Experience Concierge – Hospitality & Resorts

Travel + Leisure Co.; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and disability coverage

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and assist with registrations, reservations, and information about the resort. You will handle cash and card transactions with accuracy and help guests throughout their stay.

Join our global team to deliver exceptional experiences. We offer benefits for eligible associates and a supportive work environment while ensuring guest satisfaction and timely responses to inquiries.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Bring smiles to guests from around the world by providing warm welcomes.
• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Skills

Professional appearance

Communication skills

Problem solving

Math skills

Multitasking

Attention to detail

Computer skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and assist with registrations, reservations, and information about the resort. You will handle cash and card transactions with accuracy and help guests throughout their stay.

Join our global team to deliver exceptional experiences. We offer benefits for eligible associates and a supportive work environment while ensuring guest satisfaction and timely responses to inquiries.