Guest Experience Specialist

esacareers; Dallas, Lewisville (TX, TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Environment

Employee Recognition

Vision Insurance

401(k) Plan

EAP

Employee Perks

Job summary

ESA Management, LLC seeks a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments according to company guidelines, ensuring daily front office paperwork is completed.

You will help maintain clean facilities, promote the ESA experience, handle reservations and inquiries, and support safety and service standards across the property.

Qualifications

• High School Diploma or GED, or 1–3 months related experience.
• Ability to handle cash, credit card, and payments accurately.

Responsibilities

• Assist guests with requests and respond promptly.
• Process reservations, registrations, payments, and departures per guidelines.
• Maintain front desk area and ensure cleanliness and organization.
• Promote ESA services to guests and convert inquiries into bookings.
• Follow safety and security procedures and report issues.

Skills

English proficiency

PMS knowledge

Customer service

Multi-tasking

Education

High School Diploma or GED

Tools

PMS knowledge

Job description

ESA Management, LLC seeks a Guest Services Representative to assist guests, answer phones, check guests in and out, and collect payments according to company guidelines, ensuring daily front office paperwork is completed.

You will help maintain clean facilities, promote the ESA experience, handle reservations and inquiries, and support safety and service standards across the property.