Guest Experience Specialist

ESA Management, LLC; Malvern (Chester County); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is hiring a Guest Services Representative to assist guests, answer phones, check-in/out, and collect payments per company guidelines. The role includes daily front desk paperwork and upholding safety procedures for all associates and guests.

You will process reservations, handle balances, maintain an organized lobby, and strive to convert inquiries into reservations while delivering ESA's service culture.

Qualifications

• High School Diploma or GED required or related experience.
• Proficient English communication with guests and vendors.
• Ability to perform basic math and handle payments accurately.

Responsibilities

• Assist guests, answer phones, check-in/out, and collect payment per procedures.
• Resolve guest requests with diligent follow-through using Make it Right.
• Process reservations, registrations, payments and departures per guidelines.
• Maintain front desk area and ensure security and safety procedures are followed.
• Identify sales opportunities and upsell services to guests.

Skills

English communication

Property management system

Audit & shift reports

Safety rules & procedures

Reports & correspondence

Basic math in any units

Good judgment

Guest issue resolution

Education

High School Diploma or GED

Job description

ESA Management, LLC is hiring a Guest Services Representative to assist guests, answer phones, check-in/out, and collect payments per company guidelines. The role includes daily front desk paperwork and upholding safety procedures for all associates and guests.

You will process reservations, handle balances, maintain an organized lobby, and strive to convert inquiries into reservations while delivering ESA's service culture.