Guest Experience Specialist

Extended Stay America; Tacoma (WA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering

Job summary

Extended Stay America is seeking a Guest Services Representative to welcome guests, manage check-in/out, answer phones, and collect payments per company guidelines. The role emphasizes a strong guest experience and adherence to safety procedures, with a focus on resolving issues through Make it Right.

The GSR will maintain front desk areas, assist with breakfast setup, and actively promote ESA services to convert inquiries into reservations while upholding brand standards.

Qualifications

• High School Diploma or GED required.
• Ability to assist guests and handle payments accurately.
• Proficient in English and comfortable with front desk duties.

Responsibilities

• Assist guests, answer phones, check in/out, and collect payments per guidelines.
• Complete front office paperwork and maintain safety and security procedures.
• Promote Extended Stay America service culture and resolve guest needs with care.

Skills

Customer service

English proficiency

Cash handling

POS system

Education

High School Diploma

Tools

PMS software

Job description

Extended Stay America is seeking a Guest Services Representative to welcome guests, manage check-in/out, answer phones, and collect payments per company guidelines. The role emphasizes a strong guest experience and adherence to safety procedures, with a focus on resolving issues through Make it Right.

The GSR will maintain front desk areas, assist with breakfast setup, and actively promote ESA services to convert inquiries into reservations while upholding brand standards.