Guest Experience Specialist

Default Brand; Springfield (MO); On-site; USD 24,000 - 32,000; Full time

Job summary

Hooters of America LLC in Springfield, MO seeks dedicated Hospitality Service Support to greet guests, seat parties, take to-go orders, and maintain a clean, welcoming restaurant environment. You will be cross-trained across Host, To-Go, and Staff duties to ensure fast, accurate service and memorable guest experiences.

The role requires 17/18+ age, basic math, strong communication, teamwork, and a ServSafe alcohol certification. Equal opportunity employer with focus on guest satisfaction.

Qualifications

• Must have basic math skills.
• Ability to promote brand integrity.
• Ability to communicate clearly.
• Ability to work well with others.
• Ability to multi-task in a fast-paced environment.
• Knowledge of sanitation and MSDS.
• All applicants must have ServSafe alcohol certification prior to beginning work.

Responsibilities

• Guest happiness and welcoming guests.
• Maintain Food & Beverage quality.
• Ensure order accuracy.
• Maintain speed of service.
• Present food accurately.
• Provide friendly and attentive service.
• Follow Brand Operating Standards.
• Ensure sanitation and safe food handling.
• Be prepared in uniform and punctual for shifts.
• Know menu items and specials.
• Rotate seating efficiently.
• Be aware of store events and promotions.
• Show sense of urgency.
• Serve as store events spokesperson.
• Keep sell windows and wait stations clean.
• Maintain cleanliness of the facility.
• Ensure products are available for FOH staff.

Skills

Customer service

Teamwork

Multi-tasking

Communication

Adaptability

Brand awareness

Sanitation knowledge

Job description

Hooters of America LLC in Springfield, MO seeks dedicated Hospitality Service Support to greet guests, seat parties, take to-go orders, and maintain a clean, welcoming restaurant environment. You will be cross-trained across Host, To-Go, and Staff duties to ensure fast, accurate service and memorable guest experiences.

The role requires 17/18+ age, basic math, strong communication, teamwork, and a ServSafe alcohol certification. Equal opportunity employer with focus on guest satisfaction.