Guest Experience & Service Support Specialist

Default Brand; Town of Portage (NY); On-site; USD 19,000 - 26,000; Part time

Job summary

Hooters of America LLC is seeking team members in a Hospitality Service Support role. The Host greets guests, seats parties, and maintains flow; the To-Go role handles phone orders and app orders; the Staff role maintains cleanliness and supports the front and bar areas.

Candidates must be 17 or older and able to multitask in a fast-paced setting. Requirements include basic math, strong communication, and a commitment to brand standards.

Qualifications

• Must be 17/18 years of age or older.
• Basic Mathematical Computations Skills.
• Ability to Promote Brand Integrity.
• Ability to Maintain Professionalism at All Times.
• Ability to Communicate Clearly.
• Ability to Work Well with Others.
• Ability to Multi-Task within a Fast-Paced Environment.
• Ability to Adapt to Change.
• Knowledge of Sanitation and Use of MSDS.
• ServSafe alcohol certification required.

Responsibilities

• Guest Happiness
• Food & Beverage Quality Assurance
• Order Accuracy
• Speed of Service
• Accurate Food Presentation
• Friendly & Attentive Customer Service
• Brand Operating Standards
• Ensures Proper Sanitation and Food Handling
• Prepared, in Uniform & Punctual for Shift
• Menu Knowledge
• Rotation Seating
• Aware of Events & Specials
• Sense of Urgency
• Store Events Spokesperson
• Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations
• Facility Maintenance and Cleanliness
• Ensures Products are Available for FOH Employees

Skills

Customer service

Communication

Multi-tasking

Teamwork

Professionalism

Job description

Hooters of America LLC is seeking team members in a Hospitality Service Support role. The Host greets guests, seats parties, and maintains flow; the To-Go role handles phone orders and app orders; the Staff role maintains cleanliness and supports the front and bar areas.

Candidates must be 17 or older and able to multitask in a fast-paced setting. Requirements include basic math, strong communication, and a commitment to brand standards.