Guest Experience Specialist

ESA Management, LLC; Smyrna (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Life Insurance

EAP

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, handle reservations, check-ins/outs, and process payments. The role requires high standards of service, teamwork, and adherence to safety and security procedures.

The GSR will also assist with front desk paperwork and maintain organized work areas while delivering a friendly, responsive guest experience. The position emphasizes compensation with weekly pay and a supportive work environment, along with benefits such

Qualifications

• Experience in guest services or front desk operations.
• Proficient in handling reservations, check-ins/outs, and payments.
• Ability to respond to guest requests and resolve issues professionally.

Responsibilities

• Assist guests and answer phones to support hotel operations.
• Check guests in and out and process payments per procedures.
• Complete front office daily paperwork and maintain cash/card reconciliations.

Skills

Customer service

English proficiency

Payment processing

Education

High school diploma

Tools

PMS software

Job description

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, handle reservations, check-ins/outs, and process payments. The role requires high standards of service, teamwork, and adherence to safety and security procedures.

The GSR will also assist with front desk paperwork and maintain organized work areas while delivering a friendly, responsive guest experience. The position emphasizes compensation with weekly pay and a supportive work environment, along with benefits such