Guest Experience Specialist

ESA Management, LLC; San Ramon (CA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering

Job summary

ESA Management, LLC is seeking a Guest Services Representative (GSR) to assist guests, answer phones, check guests in and out, and collect payments in accordance with company guidelines. The GSR will handle front office daily paperwork and ensure safety and security procedures are followed for all associates and guests.

Responsibilities include resolving guest requests through the Make it Right process, processing reservations, maintaining cash and city ledger accounts, and keeping the lobby

Qualifications

• English proficiency to interact with guests and vendors.
• Ability to operate the property management system and audit reports.
• Understand and comply with safety rules and procedure manuals.
• Complete routine reports and correspondence.
• Perform basic arithmetic for transactions.
• Apply good judgment at all times.
• Resolve guest issues using Make it Right process.

Responsibilities

• Assist guests, answer phones, check guests in/out, and collect payments per guidelines.
• Process reservations and registrations at front desk.
• Maintain front desk area and daily paperwork.
• Handle cash, credit card, and city ledger accounts.
• Ensure safety and security procedures are followed for all guests and associates.
• Assist with breakfast setup and display.
• Promote ESA services and convert inquiries into reservations.

Skills

English proficiency

PMS operation

Cash handling

Guest service

Communication

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

ESA Management, LLC is seeking a Guest Services Representative (GSR) to assist guests, answer phones, check guests in and out, and collect payments in accordance with company guidelines. The GSR will handle front office daily paperwork and ensure safety and security procedures are followed for all associates and guests.

Responsibilities include resolving guest requests through the Make it Right process, processing reservations, maintaining cash and city ledger accounts, and keeping the lobby