Guest Services Specialist Elevate Guest Experiences

ESA Management, LLC; California; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering desk/…

Job summary

ESA Management, LLC is hiring a Guest Services Representative (GSR) to provide exceptional guest service at the front desk. The role includes handling reservations, registrations, payments, and departures according to company guidelines, while maintaining security procedures and daily front desk tasks.

You will promote ESA’s service culture, resolve guest requests through the Make it Right program, and ensure an organized lobby and breakfast area, with strong emphasis on accuracy,

Qualifications

• High School Diploma or GED or equivalent.
• Ability to communicate in English proficiently.
• Proficiency with property management system technology.
• Ability to complete routine reports and correspondence.
• Basic math in all units of measure.
• Apply good judgment at all times.
• Ability to address and resolve guest issues.

Responsibilities

• Assists guests, answers phones, checks guests in and out, and collects payment.
• Completes front office daily paperwork and ensures safety and security procedures.
• Resolve guest issues through the Make it Right process.
• Process reservations, registration, payment, and departures.
• Maintain cash, credit card and city ledger accounts at the property.
• Setup, maintain, and takedown of breakfast display in a timely manner.
• Keep front desk, lobby, and guest areas organized and clean.
• Sell ESA value and convert inquiries into reservations and occupied rooms.
• Collect guest information and identify sales leads.
• Conduct periodic tours to ensure brand standards.
• Provide reasonable accommodations to guest requests whenever possible.

Skills

Guest relations

English fluency

PMS proficiency

Cash handling

Reporting

Problem solving

Multitasking

Education

High School Diploma or GED

Job description

ESA Management, LLC is hiring a Guest Services Representative (GSR) to provide exceptional guest service at the front desk. The role includes handling reservations, registrations, payments, and departures according to company guidelines, while maintaining security procedures and daily front desk tasks.

You will promote ESA’s service culture, resolve guest requests through the Make it Right program, and ensure an organized lobby and breakfast area, with strong emphasis on accuracy,