Guest Experience Specialist

esacareers; Columbia (SC); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and process payments in line with company standards. You will maintain a welcoming front desk area and support breakfast setup while ensuring safety and security guidelines are followed.

You will also handle guest requests, upsell where appropriate, and ensure all daily paperwork is completed accurately to support daily hotel operations.

Qualifications

• High School Diploma or GED; or 1–3 months related experience or training.

Responsibilities

• Assist guests, answer phones, check-in/out, and collect payment following company procedures.
• Resolve guest issues with the Make it Right process and uphold ESA's service standards.
• Maintain front desk, lobby, and public areas to company cleanliness and safety standards.

Skills

Customer service

English fluency

Cash handling

PMS software

Education

High School Diploma or GED

Tools

PMS software

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check guests in and out, and process payments in line with company standards. You will maintain a welcoming front desk area and support breakfast setup while ensuring safety and security guidelines are followed.

You will also handle guest requests, upsell where appropriate, and ensure all daily paperwork is completed accurately to support daily hotel operations.