Guest Experience Specialist

Ulta Beauty, Inc.; Rapid City (SD); On-site; USD 21,000 - 25,000; Full time

Job summary

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage guests, promote salon services and products, and support the Experience Manager and Assistant Services Manager.

The role emphasizes exceptional guest service, sales generation, and seamless store operations to deliver a premium beauty experience. This position requires strong communication, a team mindset, and the ability to work flexible hours in a fast-paced retail environment.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent.
• Proven ability to drive sales and deliver excellent guest service.

Responsibilities

• Greet and assist guests in-store and over the phone with a friendly, professional demeanor.
• Promote Ulta Beauty services and retail offerings to boost sales and guest loyalty.
• Schedule and manage salon appointments; coordinate with EM and ASM for smooth operations.
• Maintain knowledge of products, services, and promotions to recommend cross-sell opportunities.

Skills

Sales

Customer relationships

Communication skills

Troubleshooting

Team collaboration

Independent work

Education

High school diploma preferred

Tools

POS system

Apple devices

Services Booking System

Job description

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage guests, promote salon services and products, and support the Experience Manager and Assistant Services Manager.

The role emphasizes exceptional guest service, sales generation, and seamless store operations to deliver a premium beauty experience. This position requires strong communication, a team mindset, and the ability to work flexible hours in a fast-paced retail environment.