Guest Experience Coordinator

Ulta; El Segundo (CA); On-site; USD 23,000 - 34,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage guests, promote salon services, and support the Experience Manager and Assistant Services Manager. The role focuses on service/retail sales, guest service, and in-store events, requiring passion for beauty and strong communication with guests and team members.

Responsibilities include scheduling, booking, and promoting services, while ensuring adherence to policies, safety, and brand standards.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent.
• Proficient with basic technology (POS, Apple devices, scheduling system).

Responsibilities

• Meet or exceed store goals for retail and service sales and guest loyalty.
• Provide exceptional guest service in salon, haircare, and skincare areas.
• Process sales, refunds and exchanges.
• Support services team with bookings, guest records, and salon traffic flow.
• Inform guests of promotions and invite them to try services.
• Assist with appointment pages, rebooking, and new guest acquisition.
• Book appointments for services and in-store events.
• Stay informed on industry trends and product knowledge.
• Maintain prompt, regular attendance.

Skills

POS systems

Sales skills

Customer relationships

Communication skills

Teamwork

Tech proficiency

Problem solving

Education

High school diploma

Job description

Ulta Beauty is seeking a Guest Coordinator to engage guests, promote salon services, and support the Experience Manager and Assistant Services Manager. The role focuses on service/retail sales, guest service, and in-store events, requiring passion for beauty and strong communication with guests and team members.

Responsibilities include scheduling, booking, and promoting services, while ensuring adherence to policies, safety, and brand standards.